"User Experience" is the holistic experience your products or services provide to your customers. It means usability, information architecture and design...and more. UX spans your digital presence: 

• Mobile
  
• Software
  
• Web
  
• Social Media
• Anything your customer touches.
• Anywhere your customer interfaces with you.  

Through user experience research, I help you innovate through:

• Creative, agile usability testing
  
• Insightful observational research
  
• Innovation games and collaboration activities
• Content development and Plain Language authoring
  
• User Experience coaching

Don't just ask me to help you get insight:  I'll bring you along.  Mentorship is just part of the program.  See my work or see my resume. I want to hear from you!

jsscott at user-insight dot com